Vodacom refused to pay insurance claims

If I could I wouldn’t even give one star to Vodacom. After paying over 20 months of contract and insurance, when I went to claim for repairs I was told that they don’t repair Telefunken tablets and I then requested new ones seeing that I had been paying and still paying but my claim was also rejected and I had been fighting with Vodacom for weeks now but no one is able to assist, everyone comes with a different story after speaking to their team leaders, every reason in the book not to pay. Vodacom are cheats and knew from day one they don’t repair Telefunken yet offered me insurance for both tablets. I called a million times to get assistance and the one lady that assisted me over the phone was so rude when I asked her who the registered repairer they work with my area is, seeing that she says I must take them to a registered repairer. She said it’s not her job to tell me who a registered repairer is in my area and she never even sent the claim forms she said she’d send me. Vodacom is really the worst when coming to service delivery, their branch in Kathu as well. Anyone seeing this post, don’t sign up with Vodacom for anything because their data bundles and everything else too is expensive