VODACOM REFUSED TO CANCEL MY CONTRACT

Item: Vodacom
Rating: 1
Author: Mpho M

In 2020/2021, I signed a contract with Vodacom, which expired in 2023. This year, I called Vodacom to cancel, but they told me I needed to upgrade or pay R1700 to do so,I then I ask asked them why they said i am currently on a months basis (they renewed my contract without my consent). My account number is I***-6

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Replies (1)

Vodacom's replyOfficial

18 Mar 2025, 22:06

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply18 Mar 2025, 22:06

Official