RS
Rosemary S
1 reviews | Active since Aug 2026
21 Aug 2026, 18:21
Vodacom refused payment arrangement
My husband want to make a payment arrangement for the last past week but vodacom failed to assist my husband. They told him that his account is with the legal team and they told him it's with vodacom. It has been a very terrible and unpleasant experience and they told me they will call him never did. They keep telling different stories. They refuse to assist him properly.
Helpful (0)
Replies (7)0
Replies (7)
Vodacom's replyOfficial
22 Aug 2026, 07:36Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Aug 2026, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RS
Rosemary S's updateReviewer Update
22 Aug 2026, 10:45Good day
My husband was called and they said they will sent him an email right after the call that he did make a payment arrangement and that they will inform vodacom.
No email was sent after the call regarding the payment arrangement discussion.
My husband was called and they said they will sent him an email right after the call that he did make a payment arrangement and that they will inform vodacom.
No email was sent after the call regarding the payment arrangement discussion.
RS
Rosemary S's update22 Aug 2026, 10:45
Reviewer Update
Good day
My husband was called and they said they will sent him an email right after the call that he did make a payment arrangement and that they will inform vodacom.
No email was sent after the call regarding the payment arrangement discussion.
My husband was called and they said they will sent him an email right after the call that he did make a payment arrangement and that they will inform vodacom.
No email was sent after the call regarding the payment arrangement discussion.
RS
Rosemary S's updateReviewer Update
22 Aug 2026, 12:23Good day
Vodacom is really bad. Honestly they called asking if we received any email from them but we haven't received any email.
If I could rate them a 0 I would have really done it multiple times.
Cause this has been going on a whole week.
Vodacom is really bad. Honestly they called asking if we received any email from them but we haven't received any email.
If I could rate them a 0 I would have really done it multiple times.
Cause this has been going on a whole week.
RS
Rosemary S's update22 Aug 2026, 12:23
Reviewer Update
Good day
Vodacom is really bad. Honestly they called asking if we received any email from them but we haven't received any email.
If I could rate them a 0 I would have really done it multiple times.
Cause this has been going on a whole week.
Vodacom is really bad. Honestly they called asking if we received any email from them but we haven't received any email.
If I could rate them a 0 I would have really done it multiple times.
Cause this has been going on a whole week.
RS
Rosemary S's updateReviewer Update
22 Aug 2026, 13:07Good day
How long does one simple email takes. Vodacom is really refusing to assist us in any matter.
I really hope after all this review this will be handled today.
Cause this is really bad service just an email that takes almost half a day to sent.
This is so bad.
How long does one simple email takes. Vodacom is really refusing to assist us in any matter.
I really hope after all this review this will be handled today.
Cause this is really bad service just an email that takes almost half a day to sent.
This is so bad.
RS
Rosemary S's update22 Aug 2026, 13:07
Reviewer Update
Good day
How long does one simple email takes. Vodacom is really refusing to assist us in any matter.
I really hope after all this review this will be handled today.
Cause this is really bad service just an email that takes almost half a day to sent.
This is so bad.
How long does one simple email takes. Vodacom is really refusing to assist us in any matter.
I really hope after all this review this will be handled today.
Cause this is really bad service just an email that takes almost half a day to sent.
This is so bad.
RS
Rosemary S's updateReviewer Update
22 Aug 2026, 14:03Good day I have called multiple times to the number that called me and the call doesn't go through and we are still waiting on the email requested.
RS
Rosemary S's update22 Aug 2026, 14:03
Reviewer Update
Good day I have called multiple times to the number that called me and the call doesn't go through and we are still waiting on the email requested.
RS
Rosemary S's updateReviewer Update
22 Aug 2026, 14:32Vodacom failed once again to sent payment arrangement letter as proof that my husband made an arrangement to pay his account. They told us they have sent a email but never received any email or any form of communication. We trusted this person Aneesha to send the email an still haven't received any response.
RS
Rosemary S's update22 Aug 2026, 14:32
Reviewer Update
Vodacom failed once again to sent payment arrangement letter as proof that my husband made an arrangement to pay his account. They told us they have sent a email but never received any email or any form of communication. We trusted this person Aneesha to send the email an still haven't received any response.
RS
Rosemary S's updateReviewer Update
22 Aug 2026, 16:40Good day
We have been to the store of vodacom they were also useless to assist. We are still waiting on feedback as promised 4times by hello Peter vodacom. How long does it take to send an email.
At this point I just think vodacom just refuse to help my husband.
We have been to the store of vodacom they were also useless to assist. We are still waiting on feedback as promised 4times by hello Peter vodacom. How long does it take to send an email.
At this point I just think vodacom just refuse to help my husband.
RS
Rosemary S's update22 Aug 2026, 16:40
Reviewer Update
Good day
We have been to the store of vodacom they were also useless to assist. We are still waiting on feedback as promised 4times by hello Peter vodacom. How long does it take to send an email.
At this point I just think vodacom just refuse to help my husband.
We have been to the store of vodacom they were also useless to assist. We are still waiting on feedback as promised 4times by hello Peter vodacom. How long does it take to send an email.
At this point I just think vodacom just refuse to help my husband.