Vodacom refuse to terminate contract after 24 months

Item: Vodacom
Rating: 1
Author: Henry B

IMy data contract came to an end in October 2020. Since then I called Vodacom a number of times to terminate the account. To absolutely no avail. The consultants bent over backwards so that I don't close. Every time I get transferred from one person to the other or the call dropped. In the meantime Vodacom deducted money. Now my account is in arrears and they cannot close my account. If they closed the account in the first place, it would not be in arreaes. Absolute ripp of!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Mar 2021, 06:57

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Mar 2021, 06:57

Official

Henry B's updateReviewer Update

08 Apr 2021, 11:30

I got a call from Vodacom representative and was told that my account will be credit with the outstanding amount and that the account will be closed.
Come 31 March and guess what, MY ACCOUNT IS DEBITED AGAIN ...U NBELIEVABLE

| 31 Mar | VODACOM *** I*** - debit transfer | | -524

People... please tell me, what more must I do to get this account closed?

Henry B's update08 Apr 2021, 11:30

Reviewer Update