VODACOM REFUSE TO TAKE RESPONSIBILITY

on my below complaint we have had NO comments or feedback from Vodacom, we are very unhappy with their service and customer care<br> <br> The cell phone started to freeze up, it did not want to switch off, the phone started to get really warm that you could almost not hold it anymore, when the phone was opened to take out the battery even the screen cracked, Vodacom now refused to take responsibility and want us to pay for the damage even despite of the fact that the phone is not even a year old.<br>