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David B
1 reviews | Active since Mar 2014
11 Nov 2019, 12:57
Vodacom Refuse to Stop expired Contract
I have 3 contract with this provider. I cancelled one of my contracts various times. Everytime I speak to a consultant they confirm they have the cancellation requests on the system and promise me the contract will be closed yet they continue to deduct the contract amount the next month. They are quick to sell you a contract but once it is signed there is no way to stop it even if the contract is expired more than a year ago.
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Replies (1)Vodacom's replyOfficial
11 Nov 2019, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2019, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
