Vodacom refuse to sort out compaint

Dear Vodacom

Herewith My Complaint Again after you closed my complaint ticket to say it has been sorted , yet it hasn't.

On the 4th Of October 2022 I did a online Upgrade for a D15 Huawei Laptop deal that is suppose to include the following.

Huawei I3 Silver Notebook 5GB Data Cat Mifi Router Office 365 Huawei Headsets All for R449 pm

Unfortunately when the product was delivered on the 11th October 2022 , I opened and saw that the Huawei Headsets that was suppose to be included into the deal was not there, but rather a cheap Chinese knock of brand was included. I immediately phoned vodacom and was advised that I cannot be helped as only the online department of vodacom , which can only be emailed must assist me.

I have emailed the online department and Mr Lennon Samduth has responded that the knock of brand is the correct Headsets and that I should be happy with that of cancel the whole deal together.

Let me refer you to the Consumer Protection Act below.

The Consumer Protection Act 68 of 2008 (CPA) regulates the provision of goods and services, the conclusion of consumer contracts as well as the promotion and marketing of goods and services. It also protects consumers from ************ advertisers who use false and misleading adverti*****ts to induce consumers to enter into contracts which they would otherwise not have concluded.

This deal is misleading as to the actual value of goods by exaggeration or realistic comparisons when expecting Hauwei Head sets and getting a knock off brand.

Please urgently sort this out.

Kind Regards Andrew