Item: Vodacom
Rating: 1
Author: Alain S

Vodacom's replyOfficial

13 Apr 2018, 08:38

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply13 Apr 2018, 08:38

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

AS

Alain S's updateReviewer Update

13 Apr 2018, 08:52

Standard copy and paste reply to make you look good on hellopeter !!! How about replying publicly with a reply ?????

AS

Alain S's update13 Apr 2018, 08:52

Reviewer Update

Standard copy and paste reply to make you look good on hellopeter !!! How about replying publicly with a reply ?????

Vodacom's replyOfficial

13 Apr 2018, 12:58

Dear Alain

We are sorry to hear about the circumstances in which your complaint has reached us.

As per our records we have assisted you with this same type of dispute more than once this year already.

Ultimately the user is in full control of the Device's usage, and not the Service Provider.

Although we are more than willing to assist you with this, we are not able to manage the usage for you.

You may also feel free to install Vodafone Usage Manager on your device and set alerts and limits on your side, as the user is the one who is ultimately responsible for any and all usage generated by that SIM card.

If you've logged this with ICASA, then it should be in good hands. They normally liaise with us to ensure a fair and just outcome.

Kind Regards

Dane Larson

Vodacom's reply13 Apr 2018, 12:58

Official

Dear Alain

We are sorry to hear about the circumstances in which your complaint has reached us.

As per our records we have assisted you with this same type of dispute more than once this year already.

Ultimately the user is in full control of the Device's usage, and not the Service Provider.

Although we are more than willing to assist you with this, we are not able to manage the usage for you.

You may also feel free to install Vodafone Usage Manager on your device and set alerts and limits on your side, as the user is the one who is ultimately responsible for any and all usage generated by that SIM card.

If you've logged this with ICASA, then it should be in good hands. They normally liaise with us to ensure a fair and just outcome.

Kind Regards

Dane Larson

Vodacom's replyOfficial

13 Apr 2018, 13:07

You can also have a look at https://now.vodacom.co.za/article/how-to-save-data-on-your-smartphone for some more useful data usage tips.

Kind Regards

Dane Larson

Vodacom's reply13 Apr 2018, 13:07

Official

You can also have a look at https://now.vodacom.co.za/article/how-to-save-data-on-your-smartphone for some more useful data usage tips.

Kind Regards

Dane Larson

AS

Alain S's updateReviewer Update

13 Apr 2018, 13:08

Hi Dane I am not asking you to manage my usage. I am asking for a SMS notification when data is low as per previous messages SMS received from Vodacom. If you took the trouble to read my complaint and many emails you would understand the problem. It easier to rather charge excessive out of bundle charges as you make more money than actually resolving the problem. I spoke to Randall this morning and he was going to raise the issue with your back office of not receiving SMS notifications. Now many more times is Vodacom going to change their story ???? Vodacom are *****ing from people with their out of bundle data charges as I have no control whatsover ! Does it make sense to you that I use 500 MG data in month but I can use 2/3 of that data in a 15 minutes ???? Come on Vodacom stop trying to fool people, I am not buying your story !!!!

AS

Alain S's update13 Apr 2018, 13:08

Reviewer Update

Hi Dane I am not asking you to manage my usage. I am asking for a SMS notification when data is low as per previous messages SMS received from Vodacom. If you took the trouble to read my complaint and many emails you would understand the problem. It easier to rather charge excessive out of bundle charges as you make more money than actually resolving the problem. I spoke to Randall this morning and he was going to raise the issue with your back office of not receiving SMS notifications. Now many more times is Vodacom going to change their story ???? Vodacom are *****ing from people with their out of bundle data charges as I have no control whatsover ! Does it make sense to you that I use 500 MG data in month but I can use 2/3 of that data in a 15 minutes ???? Come on Vodacom stop trying to fool people, I am not buying your story !!!!

AS

Alain S's updateReviewer Update

13 Apr 2018, 13:10

Hi Dane. I do not need a lesson on how to manage my data, I need Vodacom to advise by SMS notifications to the correct number when data is running low !!!! Stop trying to make excuses for your problems !!!!

AS

Alain S's update13 Apr 2018, 13:10

Reviewer Update

Hi Dane. I do not need a lesson on how to manage my data, I need Vodacom to advise by SMS notifications to the correct number when data is running low !!!! Stop trying to make excuses for your problems !!!!

AS

Alain S's updateReviewer Update

13 Apr 2018, 13:13

Hi Dane Where do you download "Vodafone Usage Manager" I do not see on the Apple App store ?

AS

Alain S's update13 Apr 2018, 13:13

Reviewer Update

Hi Dane Where do you download "Vodafone Usage Manager" I do not see on the Apple App store ?

Vodacom refuse to reply about ****** airtime !!!1