SH
Sean H
1 reviews | Active since May 2015
25 Mar 2020, 10:51
Vodacom refuse to repair iPhone 5SE
I booked my iPhone 5SE in for repair at Vodacom at Tygervalley. However, they say that they WILL NOT repair it as it was bought in the UAE! I was working in the UAE when I bought it, so it is not a grey import into SA
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Mar 2020, 11:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Mar 2020, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SH
Sean H's updateReviewer Update
25 Mar 2020, 11:34The Vodacom call centre says that because I did not buy my phone from a SA service provider (such as Vodacom), your policy says that you will not undertake a repair on it
SH
Sean H's update25 Mar 2020, 11:34
Reviewer Update
The Vodacom call centre says that because I did not buy my phone from a SA service provider (such as Vodacom), your policy says that you will not undertake a repair on it
SH
Sean H's updateReviewer Update
25 Mar 2020, 12:15The Vodacom terms and conditions for repairs (available on the web) does NOT state this restriction/policy
SH
Sean H's update25 Mar 2020, 12:15
Reviewer Update
The Vodacom terms and conditions for repairs (available on the web) does NOT state this restriction/policy
SH
Sean H's updateReviewer Update
06 Apr 2020, 10:35Vodacom still say they will only repair a phone sold in SA as it has a 2 year warranty. Even though my phone is 3 years old and I am paying myself they still follow this policy. Vodacom repair centre need to change their advertising!
SH
Sean H's update06 Apr 2020, 10:35
Reviewer Update
Vodacom still say they will only repair a phone sold in SA as it has a 2 year warranty. Even though my phone is 3 years old and I am paying myself they still follow this policy. Vodacom repair centre need to change their advertising!