1 reviews | Active since May 2016
VODACOM REFUSE TO REPAIR A WARRANTY PHONE!!!
<p>When i first got my samsung galaxys4 from the vodacom shop in PMB, the phone gave me problems about 4 to 5 months after that,took the phone in and they replaced it with a new phone out of the box, obout 6 months later the phone gave me a error that says''insert sim card'' or ''sim card removed, reboot phone''. i took in again and they said its fine they will send it in, got the phone back, they replaced the back board or something and said it is fixed.... not long after that the same error acured but now with an EXSTRA "bonus" error, now my memory card is giving an error saiyng memory card removed. I took the phone in AGAIN for the same problem. they phoned me afew days after(from DBN HUB *** job no ***6 repairs, spoke to a woman called Roxan) she said there is nothing wrong with my phone and that it only needed a update, i said to her that is not the problem but she said the phone is perfectly fine and ready for collection. picked up the phone the next day at pmb vodacom shop in Libraty mall, the same day it gave me the same error again, i took plenty of screen shots to proof the error. I phoned her Tuesday 03 May 2016,coz monday was a puplic holiday, she said then we need to send it to JHB, they can't fix it , i then took it to Umhlanga Ridge VODACOM Repairs Ref no ***2 for repairs. (i droped my phone at work and the screen broke) so i booked it in for the same errors plus to repair my screen.... they phoned afew days later and said that they are not going to repair my phone and i said its nonsins coz its the same problem and i get 2 free screen repairs and my warranty only ends some where in September 2016, they said i must pay for the repairs that i refused to and the woman on the phone said the manager will phone me AND THAT NEVER HAPPENED... I got a massage now on my wifes phone that says" the estimate for ***2 has been declined the device will be retured not repaired *** Umhlanga Ridge Repairs" What can i do about this?? i tried to phone but no answer. Jaco van niekerk ***</p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
