VODACOM REFUSE TO PAY BACK OVER PAYMENT

I was receiving sms notifying me that my Vodacom account is in arrears and that I need to make immediate payment before my phone services gets suspended so i went into Vodacom Shop at Campus Square Melville on 20 December 2022 and paid my arrears bill of R1974.56 . The same evening of 21 December 2022 Vodacom put a debit order for a different amount of R1974.26 through my account . I then called the 135 and spoke to Nsizwa who opened up a service ticket and asked that i email him my bank statement because he could see the payment done at Vodacom Campus Sqaure , i then emailed my bank statement to *** . I have been waiting since 21 December 2022 for the refund and when i called the call center today 30 December 2022 at 10:11am I queried about the refund and was informed that they can see the overpayment and that I need to provide Vodacom with proof that i went into Vodacom Campus Square to pay . WOW WOW .... ONE MINUTE THE CALL CENTER AGENT SAYS SHE CAN SEE MY DOUBLE PAYMENT AND NEXT I MUST PROVIDE PROOF OF THE PAYMENT DONE AT VODACOM CAMPUS SQAURE THAT SHE CAN OBIVIOUSLY SEE . I WILL THEREFORE REVERSE YOUR ADDITIONAL DEBIT ORDER AS I DO NOT HAVE TIME FOR STUPID EXCUSES THAT I MUST PROVIDE PROOF OF PAYMENT THAT YOU OBIVIOSLY CAN SEE . VODACOM IS USING STUPID EXCUSES NOT TO REFUND ME AND I AT THIS MOMENT DONT EVEN HAVE MONEY TO LAST UNTIL END JANUARY . TRAIN YOUR CALL CENTER STAFF , EVERYTIME YOU PHONE ITS A DIFFERENT STORY .