Vodacom refuse to help.

This company is a joke. I have Vodacom fibre which has been down for 17 hours now. I have been calling constantly since and no help. I called ********** this people unprofessional and inadequate. They refuse to help me, refuse to me their name and surname, refuse to give me manager or supervisor name and refuse to get me a manger on the line. This is the people I spoke to Vuyisele, Faizel, Dean and Chantelle. My business is suffering and these people refuse to help me. All the times I called I have no reference or ticket numbers nothing. They have no record of me ever calling yet I have been called for the last 17 hours straight. I will not recommend Vodacom fibre they don’t know what they doing our fibre has been problematic since day one it’s been almost 8months now. I am going to cancel this pathetic “service”