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Alfred C
1 reviews | Active since Mar 2013
16 Apr 2021, 12:06
Vodacom REFUSE to close my account
After battling endlessly to close my cell phone account ***) telephonically and on the Vodacom website, I went to Vodacom shop at The Mall at Carnival on 13 April 2021 at around 09:54. There they first told me to phone Vodacom, but later they called from their office. Lorriane Zondo, the call centre agent, REFUSED to close account and said I must take another one of their packages. I have now no other option but to return all future debit orders when it goes through my account.
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Replies (3)
Vodacom's replyOfficial
16 Apr 2021, 14:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Apr 2021, 14:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Apr 2021, 15:46 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply20 Apr 2021, 15:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
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Alfred C's updateReviewer Update
29 Apr 2021, 08:44Vodacom called me and resolved the matter to my satisfaction.
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Alfred C's update29 Apr 2021, 08:44
Reviewer Update
Vodacom called me and resolved the matter to my satisfaction.