1 reviews | Active since Nov 2017
Vodacom refuse to cancel my data contract which is out of contract
My data contract was finished and I decided that I’m not going to renew the contract because we have uncapped Wi-Fi at home. Somewhere beginning 2017 I wanted to cancel my contract because I was out of my 24 month. I could not cancel it because all of a sudden my account was in pre legal. Well I paid 3 April 2017 R327 to get it out of pre legal so that Vodacom could cancel it.... The took my payment and never cancelled my contract - now 6 month later I’m in pre legal again and before they will cancel my contract I must pay R425 again. How many times will I have to pay to get this data contract cancelled? Really Vodacom’s service is the worst and I will never do business with you again or would never refer anybody to them
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Judy
As discussed, please note the matter has been resolved.
Have a Lovely day further.
Regards,
Vodacom Consumer Website Team
HS
Hi Judy
As discussed, please note the matter has been resolved.
Have a Lovely day further.
Regards,
Vodacom Consumer Website Team
HS
