JB
Judy B

1 reviews | Active since Nov 2017

13 Nov 2017, 12:46

Vodacom refuse to cancel my data contract which is out of contract

My data contract was finished and I decided that I’m not going to renew the contract because we have uncapped Wi-Fi at home. Somewhere beginning 2017 I wanted to cancel my contract because I was out of my 24 month. I could not cancel it because all of a sudden my account was in pre legal. Well I paid 3 April 2017 R327 to get it out of pre legal so that Vodacom could cancel it.... The took my payment and never cancelled my contract - now 6 month later I’m in pre legal again and before they will cancel my contract I must pay R425 again. How many times will I have to pay to get this data contract cancelled? Really Vodacom’s service is the worst and I will never do business with you again or would never refer anybody to them

0
Replies (3)
Vodacom
Vodacom's reply13 Nov 2017, 13:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Nov 2017, 09:04
Official

Hi Judy

As discussed, please note the matter has been resolved.

Have a Lovely day further.

Regards,
Vodacom Consumer Website Team

HS

JB
Judy B's update16 Nov 2017, 09:11
Reviewer Update
Thank you Vodacom for resolving this matter