NT
Nicole T

1 reviews | Active since Jul 2020

22 Jul 2020, 18:35

Vodacom refuse to cancel expired contracts

Since May I been calling Vodacom to cancel my contract and convert to prepaid the moment a consultant hears the magic words " I want to cancel" they the put phone down on my ear! I had that happen three times yesterday !

I now will have a lawyer draft a letter to officially cancel on my behalf!

I encourage others who can't afford legal counsel to join on Facebook and together raise some money and do a class action against these clowns taking advantage of people during Covid-19 ! To make matters worse is I am stuck overseas absolutely disgusting how they do business.

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2020, 07:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team