AS
Angeline S
1 reviews | Active since Mar 2016
16 Nov 2019, 12:50
Vodacom refuse to cancel contract and refund overbilling,also blocking my prepaid number.Refusing to correct
Vodacom have not come back to me regarding my contract cancellation on the one expired contract and the refund credit of overbilling. They now have blocked my prepaid number ,and refuse to correct both situations.
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Vodacom's replyOfficial
17 Nov 2019, 13:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply17 Nov 2019, 13:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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Angeline S's updateReviewer Update
01 Mar 2020, 15:15It has been months later and Vodacom still have not corrected the problem on ***. Iam once again approaching the end of my current line,which is not being used,however I am still honouring the charge.
AS
Angeline S's update01 Mar 2020, 15:15
Reviewer Update
It has been months later and Vodacom still have not corrected the problem on ***. Iam once again approaching the end of my current line,which is not being used,however I am still honouring the charge.