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Abigail R
1 reviews | Active since Jul 2015
23 Sept 2020, 12:22
Vodacom refusals to cancel contract despite their confirmation given on call and emails
I stillhave no success with Vodacom. as per y previews review. in August Since my review on Hello Peter, they have called, confirmed on email that the contract has finally been cancelled, but end August they debited my account again. Seriously considering if people with accountability work at Vodacom. I've just rep**** to Vodacom on an invoice they mailed me for September 2020. I expect 2 years reimbur*****t for continuing with a contract despite my many calls and email to cancel.
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Replies (2)
Vodacom's replyOfficial
23 Sept 2020, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Sept 2020, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Abigail R's updateReviewer Update
07 Oct 2020, 11:11Thank you for your reply. Then please explain the constant debit orders. Telling me its cancelled, sending emails, doesn't solve your self help to my account. I want a reimbur*****t since 2017. I've literally begged, pleaded and shouted to get your to stop this but your attention to this customer is absolutely lacking!!!
Why do I have to make contact on Hello Peter, why cant your consultants instore, or on cancellations department not do the job and provide the necessary customer service. WHY???
Why do I have to make contact on Hello Peter, why cant your consultants instore, or on cancellations department not do the job and provide the necessary customer service. WHY???
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Abigail R's update07 Oct 2020, 11:11
Reviewer Update
Thank you for your reply. Then please explain the constant debit orders. Telling me its cancelled, sending emails, doesn't solve your self help to my account. I want a reimbur*****t since 2017. I've literally begged, pleaded and shouted to get your to stop this but your attention to this customer is absolutely lacking!!!
Why do I have to make contact on Hello Peter, why cant your consultants instore, or on cancellations department not do the job and provide the necessary customer service. WHY???
Why do I have to make contact on Hello Peter, why cant your consultants instore, or on cancellations department not do the job and provide the necessary customer service. WHY???