AR
Abigail R
1 reviews | Active since Jul 2015
09 Oct 2020, 09:08
Vodacom refusal to stop debit order despite confirmation of cancelled contract. 2 years
In referring to my previous rating, I’ve recently discovered why Vodacom is able to continue debiting people‘s account despite their own confirmation of cancellation. They change the amounts and reference numbers from month to month, which of course doesn’t make it easy for the banks to stop the ********* debit order. None of Vodacom consultants are able to assist in my 2 year plight. Horrified by your service Vodacom!
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Replies (1)Vodacom's replyOfficial
09 Oct 2020, 09:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Oct 2020, 09:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
