KN
Kas N
1 reviews | Active since May 2020
26 Jan 2022, 10:06
Vodacom refusal to rectify agent error
Vodacom has not contacted me directly and have indicated that my complaint has been resolved.
This is not the case, as the Ref no quoted is the same one queried, with my data contract not being CANCELLED outright as per my request, but instead moved onto prepaid.
It is outrageous to think, that the escalation manager refused to amend the Cancellation Dept. agent's mistake in not doing an outright cancellation and blatantly tried to persuade me that cancellation is the same as prepaid.
Helpful (0)
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Replies (3)
Vodacom's replyOfficial
26 Jan 2022, 11:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2022, 11:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Jan 2022, 13:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that our records indicate that the relevent team has assisted and processed the cancellation successfully. Your reference number for the request is ***. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2022, 13:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that our records indicate that the relevent team has assisted and processed the cancellation successfully. Your reference number for the request is ***. Regards Consumer Website Team
Best regards,
KN
Kas N's updateReviewer Update
26 Jan 2022, 15:11Hi,
Thank you for your response.
Please note that I have not received any confirmation via. sms or email of the cancellation you have mentioned. On 21/01/2022 at 16:19, I received an sms confirmation of a request to convert *** to prepaid, that will take effect on 2022-02-28 at 23:59:06.
I did not request the above and trust that you have ensured that an outright cancellation has been processed and not a switch to prepaid.
Please confirm the effective date of cancellation.
Thank you.
Regards,
K. Naicker
Thank you for your response.
Please note that I have not received any confirmation via. sms or email of the cancellation you have mentioned. On 21/01/2022 at 16:19, I received an sms confirmation of a request to convert *** to prepaid, that will take effect on 2022-02-28 at 23:59:06.
I did not request the above and trust that you have ensured that an outright cancellation has been processed and not a switch to prepaid.
Please confirm the effective date of cancellation.
Thank you.
Regards,
K. Naicker
KN
Kas N's update26 Jan 2022, 15:11
Reviewer Update
Hi,
Thank you for your response.
Please note that I have not received any confirmation via. sms or email of the cancellation you have mentioned. On 21/01/2022 at 16:19, I received an sms confirmation of a request to convert *** to prepaid, that will take effect on 2022-02-28 at 23:59:06.
I did not request the above and trust that you have ensured that an outright cancellation has been processed and not a switch to prepaid.
Please confirm the effective date of cancellation.
Thank you.
Regards,
K. Naicker
Thank you for your response.
Please note that I have not received any confirmation via. sms or email of the cancellation you have mentioned. On 21/01/2022 at 16:19, I received an sms confirmation of a request to convert *** to prepaid, that will take effect on 2022-02-28 at 23:59:06.
I did not request the above and trust that you have ensured that an outright cancellation has been processed and not a switch to prepaid.
Please confirm the effective date of cancellation.
Thank you.
Regards,
K. Naicker