PH
PORTIA H
1 reviews | Active since Jan 2023
24 Jun 2024, 16:52
Vodacom refusal to cancel mobile contract.
Vodacom mobile contract My contract with vodacom ended November 2023 and I canceled Jan 2024.Till to date vodacom is still debating R980 from my account. Called in to the cancelation department and went to vodashop but no one has really been able to help.Their mission is never make it user friendly for a client to cancel their contract. I have to give the call center agents in the cancelation a 10/10 for rudeness. Any Advise from anyone who has canceled a contract with them.Please advise because financially vodacom is crippling me.This company will tarnish my credit record .I dnt care about keeping the number anymore.Vodacoms famous line "You will lose your number mam".
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Replies (1)Vodacom's replyOfficial
25 Jun 2024, 07:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jun 2024, 07:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
