Vodacom Refusal to Cancel Contract

Impossible to cancel contract with Vodacom. You only have the option to call for them to process the cancellation, no option to do it in writing. The consultants then lie to you, telling you the request has been processed. And they still debit you on your account (that has been requested to be cancelled) and proceed to call you regarding outstanding payment for the account that you cancelled, because you refused to pay.

I have called them seven times to cancel, being ignored each time. This was in December of last year already - and I have since received confirmation yesterday on a call I recorded, that Vodacom has NO cancellation requests from me on record.

Thus, I have been billed every month since for the contract I had requested to cancelled. Now that I refuse to pay the contract that Vodacom refused to cancel, I get disconnected from my service and receive calls from their consultants to pay my account before any cancellation requests can be processed. This is the same move they had done that got them into legal trouble in their court case in 2023.

I will be escalating this to the Ombudsman with all the evidence of refusal to cancel.