ME
Melany E
1 reviews | Active since Apr 2014
04 Dec 2025, 09:04
Vodacom Refunds Department - appalling service
Vodacom in error double charged me for our home fibre line since beginning Feb 2025. Unfortunately I only realized this error at the beginning of November 2025. I have been following up daily since 26 Nov 2025 by phone and email to try and get that same credit in my Vodacom account, transferred to my bank account. But I have had no luck. Hoping this review will attract someone's attention and that I will be able to get the resolution that I requested.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Dec 2025, 12:33 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Dec 2025, 12:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ME
Melany E's updateReviewer Update
08 Dec 2025, 08:36hi. still waiting for feedback on this matter.
ME
Melany E's update08 Dec 2025, 08:36
Reviewer Update
hi. still waiting for feedback on this matter.
ME
Melany E's updateReviewer Update
09 Dec 2025, 08:43hi vodacom, could we please get a resolution on this matter? have not heard from the billing department as yet about WHEN the money YOU in error took from me for months, will be paid back to me (into my bank account).
ME
Melany E's update09 Dec 2025, 08:43
Reviewer Update
hi vodacom, could we please get a resolution on this matter? have not heard from the billing department as yet about WHEN the money YOU in error took from me for months, will be paid back to me (into my bank account).
ME
Melany E's updateReviewer Update
09 Dec 2025, 15:36hi vodacom, could we please get a resolution on this matter? have not heard from the billing department as yet about WHEN the money YOU in error took from me for months, will be paid back to me (into my bank account).
ME
Melany E's update09 Dec 2025, 15:36
Reviewer Update
hi vodacom, could we please get a resolution on this matter? have not heard from the billing department as yet about WHEN the money YOU in error took from me for months, will be paid back to me (into my bank account).