SR
Stuart R
1 reviews | Active since Oct 2019
13 Oct 2022, 07:49
Vodacom refunds
I've been waiting for a refund on an overcharge since January 2022. It's still not processed and every time I call, after being placed on hold to 'investigate' I get cut off and no one phones me back. Completely unprofessional and ***********.
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Replies (2)
Vodacom's replyOfficial
13 Oct 2022, 09:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2022, 09:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Oct 2022, 11:12Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team assisted and processed the credit for the January invoice on the 18/07/2022. Kindly note that no refund is due as the credit was posted and used on the Vodacom account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team assisted and processed the credit for the January invoice on the 18/07/2022. Kindly note that no refund is due as the credit was posted and used on the Vodacom account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2022, 11:12
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team assisted and processed the credit for the January invoice on the 18/07/2022. Kindly note that no refund is due as the credit was posted and used on the Vodacom account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to our billing team for further assistance. Based on the feedback provided, our team assisted and processed the credit for the January invoice on the 18/07/2022. Kindly note that no refund is due as the credit was posted and used on the Vodacom account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,