Vodacom Refund still not paid after almost 2 weeks

<p>I have paid an excess of R4127.13 into my Vodacom account, due to miscommunications. I have been trying to get a refund for almost two weeks. I have previously complained on Hello Peter - this has had NO effect on them whatsoever. No one has contacted me, and I am online to their accounts department as we speak, on hold, because their system is slow.</p>