Vodacom Refund Process

Requested a refund on a debit order on the 31/10/2025, after been guided carefully by the teleagent on what to do. I fulfilled every step, received a reference number and confirmation was given that it would take 7-14 days to process. I follow up a number of times along the way, and got updated that the process was still pending. 18 days later, and still no refund, and upon my follow up yesterday, I was notified that the refund wasn't even processed yet. I escalate the matter out of desperation, and again, confirmation was given that the process would be finalized and money refunded today. STILL NOTHING REFLECTING IN MY ACCOUNT and even the escalation points have gone quiet!! WHERE IS THE SERVICE VODACOM???