Vodacom Refund - P J van Schalkwyk
<p>VODACOM REFUND!!! I terminated my contract with Vodacom on 24 Nov 2016 by paying a settlement amount of R 2687.98. I then entered a contract with Cell C. In January Vodacom continued making deductions from my cheque account on 30 Dec 2016 to the amount of R 1828.98. I phoned them on 6 Jan 2017 and they promised to rectify the matter and to refund my money. I was told that it would be settled within 7 working days. NOTHING HAPPENED!!On 31 January I phoned them again with the same promise. NOTHING HAPPENED!!On 2 February I phoned them again with the same promise. NOTHING HAPPENED!! On 20 February I phoned them again and since then NOTHING HAPPENED. I then contacted HELLO PETER and Vodacom rep**** that they will contact me. NOTHING HAPPENED!!!!! And here I am trying fot the second time to get some help from Hello Peter.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Your data bundle query refers.
We have processed a credit on your Vodacom account of R447. This will reflect tomorrow.
We apologise for the delay in this regard.
Kind regards
Roderique Lategan
Dear Customer
Your data bundle query refers.
We have processed a credit on your Vodacom account of R447. This will reflect tomorrow.
We apologise for the delay in this regard.
Kind regards
Roderique Lategan
Dear Customer
Please ignore the previous response as this was done in error.
Regards
RoderiqueLategan
Dear Customer
Please ignore the previous response as this was done in error.
Regards
RoderiqueLategan
Vodacom deducted R 1828.98 from my account on 30 Dec 2016. This happened AFTER I paid a settlement amount of 2687.98 on 24 Nov 2016, which as far as I am concerned, finalised my account with Vodacom. Why then deduct more money in Dec and now you only want to pay back R 447.00 of R 1828.98!!!! How in heaven do you arrive at this amount????? Please pay me what you owe me!!!!!
Vodacom deducted R 1828.98 from my account on 30 Dec 2016. This happened AFTER I paid a settlement amount of 2687.98 on 24 Nov 2016, which as far as I am concerned, finalised my account with Vodacom. Why then deduct more money in Dec and now you only want to pay back R 447.00 of R 1828.98!!!! How in heaven do you arrive at this amount????? Please pay me what you owe me!!!!!