Vodacom — Refund Not Processed, Leaving Pensioner Out of Pocket

On 8 January 2026, I submitted a refund request to Vodacom after they incorrectly debited R2,373.50 from my bank account (Account ***-3). I was told the refund would be paid within 7 days. It is now well past that timeframe, and I have still not received anything.

I am a pensioner and had already paid R1,187.00 in cash to restore my services after the lines were suspended due to “non-payment,” despite the debit date having been changed from the 2nd to the 6th. Vodacom then debited an additional R2,373.50 the next day, resulting in a total of R3,559.00 being paid. This amount is unaffordable for me and I urgently need the funds for basic living expenses.

Vodacom’s lack of communication and failure to honor their commitment is unacceptable. I request immediate action and resolution of this matter as I have been left financially strained due to no fault of my own