JM
James M
1 reviews | Active since Jul 2009
07 Oct 2019, 14:52
Vodacom refund nonsense
I purchased a cover (UAG for Note 10+) from the Eastgate branch last Friday, after expecting to get my new upgrade.
After the device was not in stock, I decided to cancel the order and had no need for the cover. I went to the store yesterday to refund the cover and was told that I needed my receipt, fair enough.
I found my receipt today and went back only to be told by "the manager" that he cannot refund because the product is not defective. Where are the T's and C's on Vodacom's website that the till receipt refers me to?
The case is sealed and I have a receipt. I think it's disgusting that Vodacom won't refund me by R599, 00.
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Replies (2)
Vodacom's replyOfficial
07 Oct 2019, 15:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Oct 2019, 15:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
08 Oct 2019, 13:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply08 Oct 2019, 13:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team