Vodacom Refund for my fibre

Item: Vodacom
Rating: 1
Author: Ncazelo M

I am still waiting for Vodacom to institute a refund for my fibre down time for the whole of 2022.i have called countless times and there is never any follow up. To make it worse I am still being charged R1032 for a fibre service that does not exist. I can't begin to describe what a poor service I have had from Vodacom being their client has been a real nightmare.

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Replies (1)

Vodacom's replyOfficial

03 Oct 2023, 07:16

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 Oct 2023, 07:16

Official