TD
Trudie D
1 reviews | Active since Mar 2024
08 Mar 2024, 08:13
Vodacom refund
In January 2024 I paid my fiber line rental money into my cellphone account, I called numerous times, just to get a very rude or un helpful person on the other end, I ask numerous times to speak to a manager or there account department and none of the customers care personnel had a number or know who it is, It is the 8th of March 2024 al my account is up to date and still no refund , I have send a email to refunds with all the relevant documents 6 times and now it keeps on being in review !!!!!! When will vodacom pay my money back to me that dose not belong to you. Must I try the ombudsman to sort this out please I am at my last straw
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Replies (2)
Vodacom's replyOfficial
08 Mar 2024, 10:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2024, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Trudie D's updateReviewer Update
10 Mar 2024, 20:08Thank you for your reply, it seem like you write this to everyone and still nothing is done, to fix it, still no consultant has contacted me, and still no refund has been payed , only recidved a sarcastic email from your refund department. I need to speak to a manager if there is one at vodacom.
TD
Trudie D's update10 Mar 2024, 20:08
Reviewer Update
Thank you for your reply, it seem like you write this to everyone and still nothing is done, to fix it, still no consultant has contacted me, and still no refund has been payed , only recidved a sarcastic email from your refund department. I need to speak to a manager if there is one at vodacom.