Vodacom Refund

Vodacom are *******, I think I’ve just had the most unprofessional service from you. From this point further I think it’s safe to say we will never be using you again. Beginning of last year we ordered a fibre line from as you said it would be up and running within a month or two and you offered us a interim LTE solution which we gladly accepted, fast forward to 2020, we subsequently moved and used the prlevious owners fibre line until it had ended, we then tried to do a relocation and asked VODACOM why our LTE wasn’t working(still not working), they said it should be working, fast forward to March 6th. We phoned and they subsequently told us they had cancelled our fibre in December. They however had still been charging us R599 a month for a service that they had cancelled. The lady then told us she was sorry and she would refund us. Fast forward another month and they took R599 from us again. We then phoned them and they told us again that they are sorry and the debit order has now been stopped. Today we phoned them and they told us that we will in fact not be getting a refund as we had failed to tell them that they had cancelled our contract?!?!?! Vodacom has essentially just ****** R2400 from us and when I said asked why they said they would refund us when in fact they won’t Vodacom told me that the lady was not authorized to say or do that. I wonder how many other people they are *****ing from people in this time when people need their money the most?