ML
Maynu L

1 reviews | Active since Jan 2021

11 Mar 2021, 13:26

Vodacom refund

I've taken a contract with vodacom early October 2020. I've requested to cancel the contract immediately upon delivery as they gave me the wrong handset. It took 5 months for collection to take place & the order was officially cancelled on the 1 march 2021. Since October, they've deducted a total of R925 & now they only want to refund me R625. I want all my money back as I didn't even use the Handset.

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Replies (1)
Vodacom
Vodacom's reply11 Mar 2021, 14:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team