Vodacom refund
I had a contract with vodacom and i decided to cancel it a couple of month before the 24 months arrive and i paid the amounts required and then i got a statement back saying that Vodacom owes me money. I have followed up on receiving my refund for more than 3 times now and all that i'm told is that they see the amount and that it has been escalated and they will escalate it again and that i will receive my refund within 15 working days and its been a month and a half now. When i call vodacom now they say that the number i'm querying about is a prepaid number and that i must call 135 and the options do not allow me to query this issue.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Jul 2019, 09:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2019, 09:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jul 2019, 10:35 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Jul 2019, 10:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,