VODACOM REFUND
Good day
I refer to my complaint that I lodge on the 27 Jun 2022, 12:03 . I was contacted by Vodacom and they informed that I will be refunded for the three months that the contract was an open contract, I specifically asked the person how long will the refund take, and she informed that they a service request was generated but she could not give me an exact date.
Up till today the 14 July 2022, I did not receive any feedback and their was no refund made to my account. It seems to me they make promises that they do not want to keep.
Kind regards Mrs Sanette Swanepoel
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Replies (2)
Vodacom's replyOfficial
15 Jul 2022, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jul 2022, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
21 Jul 2022, 12:33Good day
I refer to my second review on the 14 July, regarding Vodacom.
I did receive an response from Vodacom that a request for credits was lodge with their support team, but up to date I did not receive any more feedback or any refund form Vodacom. My concern is that payment for the account is 31 July 2022, and i I do not pay the FULL amount witch is about R 8000, they will soft lock all my lines, leaving me yet again with the problem.
Please can Vodacom try and keep their promises or just give feedback to me, I am not prepared to pay that amount to Vodacom that was clearly their mistake, and if I do not pay they soft lock my lines?
I refer to my second review on the 14 July, regarding Vodacom.
I did receive an response from Vodacom that a request for credits was lodge with their support team, but up to date I did not receive any more feedback or any refund form Vodacom. My concern is that payment for the account is 31 July 2022, and i I do not pay the FULL amount witch is about R 8000, they will soft lock all my lines, leaving me yet again with the problem.
Please can Vodacom try and keep their promises or just give feedback to me, I am not prepared to pay that amount to Vodacom that was clearly their mistake, and if I do not pay they soft lock my lines?
's update21 Jul 2022, 12:33
Reviewer Update
Good day
I refer to my second review on the 14 July, regarding Vodacom.
I did receive an response from Vodacom that a request for credits was lodge with their support team, but up to date I did not receive any more feedback or any refund form Vodacom. My concern is that payment for the account is 31 July 2022, and i I do not pay the FULL amount witch is about R 8000, they will soft lock all my lines, leaving me yet again with the problem.
Please can Vodacom try and keep their promises or just give feedback to me, I am not prepared to pay that amount to Vodacom that was clearly their mistake, and if I do not pay they soft lock my lines?
I refer to my second review on the 14 July, regarding Vodacom.
I did receive an response from Vodacom that a request for credits was lodge with their support team, but up to date I did not receive any more feedback or any refund form Vodacom. My concern is that payment for the account is 31 July 2022, and i I do not pay the FULL amount witch is about R 8000, they will soft lock all my lines, leaving me yet again with the problem.
Please can Vodacom try and keep their promises or just give feedback to me, I am not prepared to pay that amount to Vodacom that was clearly their mistake, and if I do not pay they soft lock my lines?