Vodacom ref : EC-1KPV-3UWD1W
I have been phoning Vodacom since last year about bad reception in Kraaifontein right next to the N1 in a business/ densely populated residential area. They acknowledged the problem and said a booster would be installed at no cost. They even phoned me back to confirm installation in November. Now FOUR months later I have phoned them and asked them two weeks ago for a reason as to why it has not been done? Tgey said they will find out and phone me back . Today 8 working days later, I had to phone them and again only to be told that my query has been closed!!!! It has not even been resolved!!!! Now they promise they will phone me back.
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Replies (4)
Vodacom's replyOfficial
19 Feb 2019, 13:37 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Feb 2019, 13:37
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
19 Feb 2019, 13:55That would really make doing business easier if you can deliver on your promise.
's update19 Feb 2019, 13:55
Reviewer Update
That would really make doing business easier if you can deliver on your promise.
Vodacom's replyOfficial
19 Feb 2019, 18:44Dear Jacqueline
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the feedback received from our Network Team. Your query is still pending with our Network Team and you will be contacted as soon as feedback is available.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the feedback received from our Network Team. Your query is still pending with our Network Team and you will be contacted as soon as feedback is available.
Regards,
Vodacom Consumer Website Team
Vodacom's reply19 Feb 2019, 18:44
Official
Dear Jacqueline
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the feedback received from our Network Team. Your query is still pending with our Network Team and you will be contacted as soon as feedback is available.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per the feedback received from our Network Team. Your query is still pending with our Network Team and you will be contacted as soon as feedback is available.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
19 Feb 2019, 19:23Why did I get this ?
Dear Vodacom Customer. Your service ticket with reference number EC-1RVF-29JJCC has been closed. Thank you Vodacom.
's update19 Feb 2019, 19:23
Reviewer Update
Why did I get this ?
Dear Vodacom Customer. Your service ticket with reference number EC-1RVF-29JJCC has been closed. Thank you Vodacom.