VODACOM REF# *** SAME QUERY

Vodacom advised me that someone would get back to me. I received an email from them requesting my banking details which I supp**** immediately. On Tuesday I received an sms stating my query was closed. I phoned the call center to ask the outcome of my query to which they advised me that the money would be refunded. I have not received any further feedback on how long it would take or if it was indeed processed. I have been following up daily however haven't received the funds or any further feedback. We are now in the second week of the query. Surely they understand that this is a substantial amount. I've explained the situation to numerous people at Vodacom. Can anyone please get back to me and process this refund as this is money owed to me. It feels to me that the only way I can get any kind of response is through this portal!