VODACOM REF# ***

Since the beginning of the year, I have had Vodacom charging me extra for "subscriptions" which I have against both my cell phone contracts with them and everytime it's take at least a month to ask them WHO JOINED these subscriptions on my behalf. I am not waiting for over a week for any type of refund from them as they owe me well over R3 000 for the month of April. On Saturday 5th May 2018 I was advised that my query has been escalated and that I would get feedback within 24 hours. Keeping in mind that yesterday was a Sunday, I phoned in this morning to see how far my query was, the gentleman on the other side advises me that my request is STILL open and NOT ALLOCATED to anyone. Apparently if the Solutions Experts are too busy, they MIGHT get back to me within 14 days. I was not advised this on Saturday, I was advised that the query will be sorted within 24 hours!! I FIND THIS SERVICE UNACCEPTABLE!!