DH
Dawie H

1 reviews | Active since Jun 2016

27 Jul 2020, 17:18

Vodacom Reduction of Line speed

Vodacom fibre: I received an email regarding a reduction of "promotional line speed". There is no mention of the actual speed in question and other details pertaining to my agreement, so first of all the info is limited and that is per se not good enough for me. I originally signed up for 10 mbps and this is what I received. As per email I am prompted to opt for the original line speed but have to pay more???? Just another "****" to get more money from clients? Please mail me at my email address on record as preferred communication service. There is not even a reference number or account number in the email I received, so look it up from my details as supp****.

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2020, 07:32
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team