Vodacom RED VIP upgrade gone wrong

I upgraded my contract to a RED VIP 100GB. I had an existing 250mins Voice and a 30GB data topup monthly bundles in addition to my previous contract tied to my number. At the time of the upgrade Vodacom said those 2 bundles would fall away when I upgraded. That was the ONLY reason I went for the 100GB unlimited package, otherwise I would have chosen a much smaller package.

I'm now trying to make amendments to the existing new 100GB/unlimited contract. As a RED VIP customer I was promised exceptional service/dedicated support channels etc... um no that does not exist. Been on hold for over 20 mins trying to get to talk to an agent, and finally get through, but they are not even in the correct department to assist me... So I give her my info and ask her to downgrade me. Migration fee of R1121 applies sir... Ok, I say, is this once off, yes it is. What is my new monthly total I ask? R1799 for the RED VIP 15GB I ask, but I can get a new 15GB RED VIP package for R1199 currently, why is there a R600 difference, it makes no sense especially if I pay the penalty migration fee? Cant answer that question - it is the system

And to top it off, while I am on the call, the agent tells me another call is coming in, can she take it? I mean after being on hold for 20mins, that is just truly infuriating.

Vodacom - this is absolutely pathetic . I have been a customer for more than 20 years. If I could have rated you with minus stars I would have. Will be the last upgrade or contract I ever take with you once this one runs its course.