VODACOM RED VIP PROBLEM

ME and my wife are both on the RED VIP package. Last week her phone could not make calls, only through whatsup. I tried to call Vodacom on ***135. I follow the prompts and each time I end up with this STUPID Toby Bod. Each time they advise to reset the phone and they would reset the line on their part, but to date, no luck. Why do a Red VIP client need to speak to a stupid bod, but instead of a person at customer care? I tried all the options, but could NOT get hold of someone that could help me. Ironically when you select the option for sales a human immediately pick up the line. There is NO customer care from Vodacom side. Not even for their so called Red VIP customers. POOR service!!!!!! To date our Red VIP contract is useless.

Philip Goets