Vodacom Red VIP (Platinum support)

<p>Terrible service,</p> <p> </p> <p>After many years of hassle free annual cell phone upgrades, Vodacom Platinum support are unable to provide an upgrade, and it would seem they can change their policy as and when they want, in October 2016 a Vodacom Platinum support consultant said I could upgrade my phone in November, somehow Vodacom cant / wont retrieve this recorded call from their platinum member ship call desk (as all calls are recorded), and the fact that I needed to add an additional data bundle to my contract to remain on the RED VIP that allows you an upgrade once a year as your average spend needs to be over R3k a month, this was activated in October 2016. Since November 2016 I have been trying to upgrade with many frustrating calls to the Platinum support desk, promises of their team leader escalations and a response within 24hrs, to then be transferred to the normal upgrades division that responds all Vodacom contracts have their phones upgraded every 2yrs on the anniversary of the contract, if this is true what are the advantages of Red VIP .</p> <p> My last call with Vodacom Platinum Support, I received the following ref: ********** 5, where they will get someone from Onex to try and assist, 5x months later for an upgrade</p> <p>Can anyone advise what the best cellular contract to have is, I spend over R3k a month, and it seems my business isn’t worth their effort to assist</p> <p> </p> <p>Disgruntled Vodacom user!</p>