Vodacom Red VIP frustrating my efforts

I have been a good Red VIP package with Vodacom for months with no late payments or arrears.<br> I have called Vodacom this last week many times asking for assistance with a serious matter. <br> I recently started a new job and got a significant salary cut. Hence, I cant afford RED VIP anymore and asked that Vodacom move me to red advantage. Vodacom informed me of R3600 migration costs which I obviously cannot afford . I asked that I be moved ONLY AFTER Vodacom and I discuss the matter. <br> <br> Now I have received smses from Mr. Samuel Maremi saying I have been migrated yet I specifically requested that this only happen AFTER Vodacom and I discuss the matter. I have logged 2 service <br> requests for help<br> I am in the process of applying for a home loan,the last thing I need is Vodacom nicodemously debiting my money or me getting a red flag at the credit bureau for non payment of R3600 WHICH I DO NOT HAVE when I have done my best to be as forthcoming and genuine with Vodacom as possible.<br> <br> I am still on Red VIP and have paid a lot of money for me to be frustrated by your service and having to resort to HELLO PETER to be taken seriously. THIS IS UNACCEPTABLE and demands your immediate attentio