Vodacom Red Tape and Call Centre Arrogance

I want to cancel my Data Contract for my tablet which is past 24 months. Went to Vodacom shop in Centurion and was advised that the only way to cancel was via Call Center ***. This morning spoke to Pumeza at Call Center. Went through a lengthy and irritating process of identifying myself via my other Cell Phone contract. She could see all my details for both accounts on her system but because I could not give her the correct name of my cell phone package, she was not prepared to help me. I requested to speak to her supervisor, was put on hold and she never came back. How arrogant can you get? Called again later and spoke to Kelvin. He was very helpful and resolved the issue in no time! <br> <br> <br>