VOdacom Red tape

I contact vodacom to have my Fibre connected at my new home.after waiting 15 minutes for an agent the first agent I spoke with was not of any help and just seemed to make up stories not to help, the second agent tried her best to do some trouble shooting after 30 minutes of trouble shooting she advise that she would need to log a ticket and it could take up to 48 hours as they have to wait on vumatel and thats the best she could do. How do you expect a client to be offline for 2-3 days because of your red tape