Vodacom Red ****

During May and June i were called by Vodacom. The lady explained that the government/Ocasa requested that cellphone rates must reduce and that i will actually now safe cost on my bill which is already high and she quoted my usage to me on two business account numbers with Vodacom on the Vodacom Red package. She explained that my data usage is high and that i use a little bit more than my contract allowed and it is costing me money. She suggested that i should migrate to the new business-red package on both accounts and i will save money and that it would not influence my contract duration at all. I will in fact get more data. Well great for me and thanks to Vodacom. But... That sound like a win win for me and agreed to the migration on the assumption as explained that my bill will reduce. To my surprise my bill increased! In fact increased with R600.00-R700.00 as i saw the debit order that went off my account. I haven’t received an account yet and could also not register for ebilling as the system show an error! I called Vodacom 082135 and talked to a consultant David who informed me that my contract increased in fact and that it is a lie that it would decrease. On my request to speak to the accounts dep. he said that it is an "external" call center who work for Vodacom that **** to me and that he will ask someone to call me as to reverse the migration. If that would happen is a question unanswered as yet. The accounts dep cannot help me as he told me. This is **********! People should be made aware of this **** from Vodacom. The external company and Vodacom should re-imburse me! I will send a complain to the consumer protection council as well. I expect Vodacom to reply to me how they will solve this and "pay back the money". I am a client for many years and will migrate to MTM not that they are better but it is a matter of principle... ******** !