Vodacom Red "offline" for two weeks with no one that can help

As a Vodacom Red customer you expect the VIP treatment they promise, instead I have been "offline" for almost two weeks now. Multiple syncronisations, two sim swops and I am still sitting with the same issue. My phone is useless to me and the cost is piling up as I need to make use of alternative services. I just spent two hours in a vodashop again this morning and the problem is still not fixed.