CJvV
Chenelle Jansen van Vuuren

1 reviews | Active since Nov 2019

02 Feb 2020, 19:03

#Vodacom red hot data deals that just can't seem to be cancelled

I accidentally bought one of the reaccuring data bundles (red hot data deals) and after numerous calls to Vodacom as well as trying all USD codes he was told that this has to run for an complete month before it can be cancelled, which it has.....

And apparently this bundle was cancelled to my surprised when I checked my combined bill (as I have an contract with two devices) this data bundle is still been added and I received the 10gb of data

I really am at my witts end and I'm considering cancelling my contact this really is pathetic service from the so called best network in SA

0
Replies (1)
Vodacom
Vodacom's reply03 Feb 2020, 08:26
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team