VODACOM RED FLAG

Vodacom consultants keeps making mistakes. Mistakes that is at a cost to the client. I am having my fair share of troubles with vodacom. My account had been red flagged because a sim swap was done but unsuccessful, I adume the consultant punched in the wrong digits. When I phoned to inform vodacom I where told by a Consultant that he is going to red flag my count. I then asked what it meant and he explained that I must just authenticate myself over the phone however that is not the case. I am struggling since December 2022 to get the red flag removed. I had to travel 400km to a store because I was told again by a vodacom consultant very arrogant that he can do nothing and that I must go to my nearest store which I did. According to the store the red flag are removed but when I phone the consultants still tells me that my account are red flagged. THIS HAD TO STOP! I have been struggling for 2 and a half years with Vodacom and I am done now I want my request adhered to.