SB
Suliman B
1 reviews | Active since Jan 2021
20 Jan 2021, 19:53
Vodacom red benefits don't work
I took out a 25g contract and was promised discount benefits on my app. Everytime I access these benefits on my app it says I'm not eligible
I've contacted Vodacom telephonically and via email. First I get pushed around then I'm told I must wait 24hrs and it will be resolved, then I was told to email other departments
It's been more than 2 months and nobody wants to help
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Vodacom's replyOfficial
21 Jan 2021, 07:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2021, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team