1 reviews | Active since Mar 2015
Vodacom Red at it again...annually
<p>Same issue, different year. I am on a VIP RED package and platinum membe for one simple reason: So I can upgrade my handset annually, and guess what, every year there is an issue. I even had to add a silly data package to make sure my spent is above R2200. My contract starts in March. I now see that Vodacom changed the contract on 1 June 2016 to up the needed spent to R2400 without notifying me. Trying to call them is impossible as no one knows with who you should speak. Dont try and call the platinum division because you are not allowed to speak to them! How arrogant! This is the ONLY reaon I am with Vodacom and keeping our company contracts there, but I am really getting tired of begging every year and spending two days being sent from pillar to post. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Its been a week since Vodacom said they will be making contact. Still waiting.....
Its been a week since Vodacom said they will be making contact. Still waiting.....
